Refund policy

REFUND POLICIES 

WE UNDERSTAND THAT THERE MAY BE TIMES WHERE YOU ARE NOT 100% HAPPY WITH YOUR PURCHASE AND WE WANT TO MAKE THE RETURNS PROCESS AS EASY AS POSSIBLE FOR YOU.

YOU ARE ENTITLED TO A REFUND FOR THE PURCHASE OF YOUR ITEM FOR ANY REASON, WITHIN 30 DAYS OF THE ORIGINAL PURCHASE. WE DONT REFUND PRODUCTS PURCHASED FROM ANOTHER RETAILER THAT SELLS GAUCHO HOUSE.

WE DO NOT OFFER EXCHANGES OR CREDIT NOTES AT THIS TIME.

** PLEASE NOTE: ALL COSTS ASSOCIATED WITH THE RETURN MUST BE PAID BY THE CUSTOMER.

HOW DO I RETURN SOMETHING?

PLEASE POST PRODUCTS BACK TO BACK TO US WITHIN 30 DAYS OF RECEIVING YOUR ORDER TO: GAUCHO HOUSE RETURNS,1 RAINBOW ST, SANDGATE 4017. BRISBANE, QLD, AUSTRALIA.

WHATS THE POLICY FOR BROKEN ITEMS?

IN THE HIGHLY UNLIKELY EVENT OF A PROBLEM, PLEASE CONTACT GAUCHO HOUSE FOR MORE INFORMATION.

HOW DO I GET A REFUND?

E ARE ONLY ABLE TO REFUND YOUR ITEM IF IT IS RETURNED TO US WITH ALL OF ITS ORIGINAL PACKAGING (UNWORN CONDITION AND WITH TAGS ATTACHED) WITHIN 4 WEEKS OF YOUR RECEIVING IT. ONCE IT ARRIVES WE WILL SEND YOU THE ITEMS PRICE MONEY BACK TO YOUR BANK ACCOUNT. PLEASE RIGHT DOWN WITH THE BOX THE CUSTOMERS FULL NAME, THE EMAIL USED, THE BSB NUMBER AND THE ACCOUNT NUMBER SO WE CAN SEND YOU THE REFUND.

PLEASE TAKE CARE WHEN TRYING ON BELTS OR DOG ACCESORIES NOT TO DAMAGE OR STAIN THEM. IF YOUR RETURN DOES NOT MEET THE ABOVE CRITERIA IT WILL BE SENT BACK TO YOU.